263 Yale Ave N
Seattle, WA 98109
206-467-8545

10697 Main Street
Bellevue, WA 98004
425-454-1148
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Gore-Tex Products

Volcom Gear

Burton Snowboards

Lib Tech Snowboards

GNU Snowboards

Capita Snowboards

Union Snowboard Bindings

Coal Hats and Beanies

Nike Snow Gear

Vans Shoes and Clothing

Ride Snowboard Gear

ThirtyTwo Snowboard Boots and Gear

SnoCon - Seattle's Brand

Returns & Exchanges

SNOCON.COM HELP LINE 206-447-4178

Return PolicyReturn InstructionsCreditsExchange Policy | Sale Item Return Policy

RETURN POLICY

Hopefully you wil find the answers to any questions you have about returns in the section below. If you would like to talk to us about a return, please give us a call at 877-761-2661. Alternatively, you can email your questions to returns@snocon.com.

If for any reason you are not satisfied with your purchase, please return it to us within 30 days, and we will gladly replace it or issue you a full refund, no questions asked!

In the event that you need to make a return after the 30 Day period has expired, we may be willing to make an exception. We're reasonable people, and we want you to be happy.

Any returns authorized after the 30 Day period will be issued a store credit only.  Please contact us at 866-761-2661 (Monday - Friday, 10am - 6pm) or email us at returns@snocon.com and we can work with you on your return.

We accept returns of unused items in their original packaging with all tags and labels included, in like-new condition. If you have an issue with the condition of an item upon arrival at your home, please contact us and we will set up a return and replacement for that item.

RETURN INSTRUCTIONS

1. Carefully read our return policies and instructions and fill out return merchandise form included with your order. If you cannot locate the return merchandise form, download it here or request a copy from us at returns@snocon.com.

2. Call 206-447-4178 for a RA# (Return Authorization Number). We are available Monday - Friday, 10am - 6pm PST.

3. Repackage unused, unworn, and undamaged item(s) with all tags and in its original, undamaged packaging. Please include a copy of the packing slip receipt and completed RETURN FORM with your return.

4. Write the RA# on the outside of your package.

5. We recommend returning items Via UPS, FedEx, or United States Postal Service Priority Mail, as all services have insurance and tracking available for packages.

CREDITS

We will issue your credit to the original credit card used for the purchase. We will credit you the total of your original item(s) including tax, as applicable. If the return is a result of our error, we will refund the original shipping fee and also offer you a credit for any return shipping costs (non-expedited).  If you have any questions, please contact us at returns@snocon.com.

EXCHANGE POLICY

Our exchange policy is basically the same as our return policy. If you would like to exchange an item, please contact us at 877-761-2661. We will verify that the item you would like to exchange your purchase for is in stock, and then we will set up the RA for you.  Once we received the returned item, we will issue your credit. At any point in the process, you can re-order the correct item and we will ship it out ASAP.

SALE ITEM RETURN POLICY

We accept returns on sale items within 30 days.  Original tags and receipt must be present.  We do not accept returns on sale items after 30 days from the purchase date.

Return Address
Snowboard Connection
1255 Harrison Street
Seattle, WA 98109
206.447.4178

 

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